Privacy Policy

This Privacy Policy explains how Boogie Bales ("we", "us", "our") collects and uses personal data when you visit boogiebales.co.uk, place an order, or contact us. We are the data controller for the personal information we hold about you.

1. Information we collect

• Contact details: name, delivery address, phone number, email.
• Order details: products purchased, quantities, delivery notes, invoice references.
• Account details: login email, role, organisation membership (where applicable).
• Payment metadata: card processor reference, payment status. We do not store full card numbers.
• Technical data: IP address, browser, pages visited, referring source.

2. How we use it

• To process and deliver your order, including arranging routes and contacting you on the day.
• To manage trade accounts, invoices and 30-day payment terms.
• To answer enquiries received by email, WhatsApp or the contact form.
• To improve the website and understand which products and pages are useful.
• To meet our legal, tax and accounting obligations.

3. Lawful bases

We rely on contract (to fulfil your order), legitimate interests (to run the business and keep records), legal obligation (tax, accounting) and consent (for optional marketing). You can withdraw consent at any time.

4. Sharing

We share data only with providers that help us run the business, including:

• Payment providers (Stripe, SumUp) to take card payments.
• Accounting software (QuickBooks) for invoices and bookkeeping.
• Hosting and infrastructure providers used to operate the site.
• HMRC and other authorities where required by law.

5. Retention

Order and invoice records are kept for at least 6 years to meet HMRC requirements. Account data is kept while your account is active; you can ask us to close it at any time.

6. Your rights

You have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent. To exercise any of these, email info@boogiebales.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).

7. Cookies

We use a small number of cookies to keep your basket, remember your login and measure aggregate traffic. You can clear or block cookies in your browser; some site features may not work without them.

8. Contact

Boogie Bales, LE14 4AR, Leicestershire · info@boogiebales.co.uk · 07898 204356.